Support

Shipping Details

ITS offers both domestic shipping within the United States of America and international shipping outside the USA through USPS (United States Postal Service), UPS (United Parcel Service) and FedEx (FedEx Corporation). Shipping rates are calculated automatically by weight per order and total weight includes the purchased item(s) in addition to the shipping box and packing material. All ITS orders are picked, packed and shipped from our own warehouse in Arlington, TX. No items within your order will be drop shipped from another entity. We strive to have your order out the door within 1-2 business days and we do not ship on the weekends.

For a shipping quote, simply proceed with our checkout steps and you’ll view our automatically quoted shipping prices by carrier before you’re required to enter payment information.

For international shipments, please note that the international shipping fee included with your purchase does not include any additional fees that may be due once your order reaches its destination. These fees can include transportation charges, duties and taxes based on the value of your goods and will vary by customer location. These duties and taxes, including any value added tax (VAT), are not collected by ITS on international shipments and will therefore need to be paid by the customer to the appropriate taxing authority as directed.

Depending on current ITS promotional offers, or specific order value thresholds, orders can qualify for free domestic shipping (USA only). If an order requires a specific threshold for free shipping, this threshold will be visible at checkout and is calculated after any discounts are applied. By selecting the free shipping option vs. another shipping carrier’s service on checkout, you acknowledge that the carrier and method of shipping will be at our discretion. Orders will still leave our warehouse in the same timely fashion described above.

Shipping times provided by any carrier are estimations of delivery and not a guaranteed time frame. ITS does not offer expedited shipping options and as such, does not charge additional amounts for expedited shipping.

USPS Priority Mail features an automatically assigned delivery time designation of “1-Day”, “2-Day” or “3-Day” depending on your location. These can be misleading, as these designations are just an estimate and not a guaranteed delivery date. All USPS Priority Mail has an estimated delivery date of 2-3 days after shipping and ITS has no control over how these 1-Day, 2-Day and 3-Day designations are added to your order or displayed on the shipping label when you select USPS Priority Mail. There is no expediting by ITS or USPS with these designations and prices for Priority Mail do not increase according to these designations.

USPS First Class Package is only available for orders with a total weight of 13 oz. or less, per USPS regulation. Shipping rates are calculated automatically by weight per order and total weight includes the purchased item(s) in addition to the shipping box and packing material. If First Class Parcel is not displayed, your order is over the 13 oz. maximum weight and Priority Mail will be the only shipping option available through USPS.

Order Information

You will be sent three emails after placing your order, so it’s important that you provide a valid email address.

1. The first email will be sent within 24 hours containing your receipt for your order.
2. The second email will be sent within 24 hours confirming your order.
3. The third email will be sent once your order ships and will contain your tracking number.

You can track the status of your order by visiting www.usps.com and entering in your tracking number. Please note that once we ship your order, we have no control over the shipment.

*Due to our quick turnaround time on fulfilling your order, changes may not be possible.*

Bulk Orders

ITS Tactical offers bulk discounts to Government, Military and corporate customers. To receive a quote on your next order (with a minimum quantity of 10 or more of each medical supply product including ITS Tactical ETA/EDC Trauma Kits,) please contact us by phone at 817.888.3300 or email us here.

We do not offer our products for wholesale at this time and re-sale of our ITS branded merchandise is prohibited. To avoid this policy affecting your order, please contact us first before placing an order for a large quantity of any item.

This policy will be enforced at our discretion, which can include your order being cancelled in certain circumstances.

Discounts

ITS Tactical offers free domestic shipping to all our Plank Owners, Crew Leaders and Life Members. For more information about our membership, please visit this link.

At this time, our membership benefits are the only discounts we offer. As a majority of our customers are Military and Law Enforcement, we do not currently offer an individual MIL/LE discount, but we do provide bulk discounts.

Be sure you’re signed up for our newsletter! You’ll get notified of ITS news, product launches, restocks and specials we’re actively running.

Returns/Exchanges

Without Tags – Items returned without original packaging or original tags attached are eligible for merchandise credit only and must include your original packing slip. Shipping charges are non-refundable.

If your return/exchange is not the result of an error by ITS Tactical, you will be responsible for all return shipping costs. Please send your return/exchange using a reliable carrier that offers tracking. It is strongly recommended that you insure the package, as you will be responsible for ensuring all items are delivered to us in their original condition.

ITS will NOT accept returns/exchanges on medical products such Trauma Shears or Tourniquets (or kits that include these components), unsealed and/or punctured Trauma Kits, apparel items including shirts, hats or any items that are worn, damaged or consumable. If these items are sent to us for return, you will be responsible for return shipping to receive your merchandise back. Warranty issues will be handled on a case by case basis. If an ETA or EDC Trauma Kit becomes unsealed during transit, please contact us immediately upon arrival so that we can remedy the situation.Size Charts

Men’s Size Chart

Women’s Size Chart

How to Measure

Chest: Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.

Waist: Measure around natural waist with a measuring tape.

Body Length: Measured from high point of shoulder to hem.

Sleeve Length: Start at center of neck and measure down shoulder, down sleeve to hem.